Frequently Asked Questions

EasyHomeFood specializes in providing convenient cooking kits that make it easy to create authentic and mouthwatering Chinese dishes at home. Each cooking kit is inspired by the signature dishes of top restaurant chains in China, bringing authentic flavors and tried-and-true recipes straight to your kitchen.

We highly recommend our 2025 Signature Bundle, which features our most popular and user-friendly cooking kits. This bundle allows you to create over 20 classic and trendy Chinese dishes, or you can customize your experience by choosing your favorites!

Delivery area covers the entire United States, except for Hawaii, Puerto Rico, and other small islands.

We will deliver within 1-5 business days, depending on the distance to the destination.

Please note: Delivery times may be subject to delays due to unforeseen circumstances such as inclement weather. For the most accurate delivery estimates, please refer to the tracking information provided by the third-party carrier.

Please contact us ASAP to make changes via email or through our online contact on the website or make a note.

Please contact us ASAP to make changes via email or through our online contact on the website or make a note.

Please contact us via email or through our online contact on the website. Please provide the order number for inquiry.

We understand that shipping mishaps can occur. If you receive a damaged item, please contact our customer support within 24 hours of delivery with a clear photo of the damaged item. For missing items, please notify us within 24 hours of the expected delivery time. In both cases, we will initiate a claim with the shipping carrier and arrange for a replacement to be sent out the following business day.

• Return Qualification: Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period.
• Return Period: Within 7 days of receipt of shipment. To start a return, you can contact us at contact @easyhomefood.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at contact@easyhomefood.com.
• Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If order is not yet handled, you can log in to your account and modify the order; if the order has been submitted, please contact customer service immediately.

Please provide the order number for us to check.

Refunds are usually processed within 2 weeks.

Please check the detailed information on the product page. If you need to make further inquiry, please contact customer service。

You can check the ingredients and allergen on each product page or on the back of our product's packaging.

Please store the product in a cool and dry place with room temperature.

We suggest to consume the sauce soon for best quality.